When I refer to someone as “Potentate of the Board Room,” do you think of a woman? I would guess not. Because we all know, comparatively speaking, there are really (read more...)
The nightmare of every firm in e-commerce is to have their site go down at the peak of the December holidays. According to the VP of Customer Experience at Bonobos, (read more...)
To say almighty landline may be an exaggeration. But a phone that’s physically plugged into a wall outlet is not a twee relic, either. Its position as the most trustworthy (read more...)
“I sat for 3 days and watched the foot traffic of this neighborhood.” Cynthia DiBartolo was referring to Lower Manhattan, with its financial institutions of long history, and its locus (read more...)
Two hipsters walk into a bar, and one asks the other if she’d like a drink. Not a joke; it happened in 1992 on my first date with the guy (read more...)
A reader hit the ‘Contact Us’ button and asked a question about change management and organizational behavior. What Suzanne Whang asked was: The problem I see with us “over-40-ers” is (read more...)
When I was fresh out of Harvard College, one of my earliest jobs was as a Research Analyst for a management consulting firm. In those days that was both sexy (read more...)
Creativity comes from the same motherlode as passion. You need creativity to constantly reinvent yourself in your work to “fit the future.” (My friend John could share a story about (read more...)
Wraparound reflective glasses, black spandex pants and neon green jacket. I wouldn’t pass up a chance to ride with a guy like that, would you? I rest my case. But (read more...)
Today’s guest contributor is a social media savant, Wendy Hanlan, from our neighbor up north. If they can’t find you online, you are invisible. Hidden like the skiing fanatic in (read more...)
I’m ready to punch out the Toyota execs. It’s time to stop those ridiculous 8-question customer surveys. Or, start filling them out with an inane rant, so they don’t keep (read more...)
Step-by-step, Charlie Kim, CEO of Next Jump, observed an uptake in exercising among his staff, but each level of progress did not fully sate him. Charlie would not give up (read more...)
Have you ever thought you maybe know a topic, but weren’t quite sure? It’s happened to me. Even if you did know the difference between a mobile website and a (read more...)
It is flabbergasting how productive honey bees are! In one year, a colony of bees suck up and process between 120 and 200 pounds of nectar, in a labyrinthine process (read more...)