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phone skills

Defending The Landline

By Diane Dolinsky-Pickar ⋅ April 26, 2012 ⋅ 21 comments

To say almighty landline may be an exaggeration. But a phone that’s physically plugged into a wall outlet is not a twee relic, either. Its position as the most trustworthy […]

Solving, Not Selling, is the Key to Exceptional Phone Interviews

By Diane Dolinsky-Pickar ⋅ November 18, 2011 ⋅ 7 comments

Survival of the fittest isn’t just the big idea underlying evolution. It is also a powerful metaphor for phone interviewing. According to Darwin, the species that survived environmental challenges solved […]

Do People Want to Hang Up on You?

By Diane Dolinsky-Pickar ⋅ November 16, 2010 ⋅ One comment

You know how awful it can be when you’re stuck on the phone with someone droning on like an airline attendant giving seat belt instructions? No one thinks they are […]

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